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Customer Service: 1-800-966-PSUI (7784)

Our Customer service representatives are available to assist you Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time. Please have your purchase order or invoice number available when you call.

Minimum Orders:

There is a minimum order of $50.00. For sample orders for OEM quantity projects, please call 1-800-966-PSUI.

International Orders:

Power Sources Unlimited accepts orders from the United States, its territories and Canada. Sales generated outside of this territory require specialized written quotation from a PSUI Account Manager and confirming written purchase order from customer. A brief listing of order requirements is as follows:

All international orders are to be paid by wire transfer. Total funds due must be received prior to PSUI ordering product from manufacturer if not available from PSUI stock. A $100 wire transfer fee will be added to customer invoice. Drop ship fee may be required. Resale Tax Certificate or Tax Exempt Certificate may be required.

Minimum order value of merchandise is $1000.00. Orders are NCNR (non-cancelable, non-returnable). Individualized quotation from PSUI Account Manager will define individual order requirements depending on product ordered, lead time, order value, etc.

Payment:

Power Sources offers several payment options: MasterCard, VISA, American Express, American Express Corporate Purchasing, Discover, and C.O.D. We also extend credit to qualified institutions and companies.

Please call 1-800-966-PSUI(7784) to obtain a credit application. When opening an account with us, please allow sufficient time to complete the approval process. You may want to include a check or authorization for C.O.D. to avoid delay in your initial order.

Dishonored Check Policy:

If your check is dishonored for any reason by the bank or other institution on which it is drawn, you agree to remit $50.00 as a service charge. In addition, you agree to remit any other reasonable charges imposed by any check verification company or collection agency that we may use for collection.

Pricing and Quantities:

Prices are subject to change without notice and quantities may be limited.

Sales Tax:

Massachusetts residents need to remit 6.25% sales tax. Power Sources does not remit sales tax to states other than Massachusetts. If you have a resale certificate, please submit it along with your order.

Delivery and Order Shipment:

Power Sources Unlimited, inc. will use its reasonable efforts to meet Customer delivery requirements. Power Sources will not be liable for any costs or expenses as a result of a delay in delivery. Orders will be shipped Monday through Friday. When in stock, orders entered by 3:00 p.m. Eastern Standard Time will ship the following business day. Orders will ship UPS Ground unless another method is specified.

FOB Point:

FOB point is Wrentham, MA

Shipping Charges:

Shipping charges are the responsibility of the Customer on all shipments. Charges will be included on our invoice unless otherwise specified. Any disputed shipping charges billed to a Customer account or consignee billing, will be charged back to the Customer by Power Sources. Our freight carriers will assess an additional fee for duty/taxes on all product shipped outside the U.S. These fees are the responsibility of the customer.

Rescheduling:

Any order for standard product that is scheduled to ship within sixty (60) days cannot be rescheduled. Any order for modified-standard product that is scheduled to ship within ninety (90) days cannot be rescheduled. Any order for custom product that is scheduled to ship within one hundred and twenty (120) days cannot be rescheduled. An order may be rescheduled one time from the original scheduled ship date, but for no more than sixty days from the original ship date. For blanket purchases orders, rescheduling applies to each date designated on the purchase order unless other arrangements are made at time of order placement. Any shipment date which is rescheduled may not be subsequently canceled. Please contact PSUI Sales for a complete list of Blanket Order Terms & Conditions.

Cancellation:

All customer orders for products not in stock at Power Sources Unlimited, Inc. ( PSUI ) at time of order placement are subject to NCNR conditions. All other cancellation requests must be made in writing and approved in writing at the discretion of Power Sources Unlimited.

Mailing List / Privacy Policy:

Power Sources Unlimited keeps our customers aware of new product information via email newsletters. Your contact information has been added to our mailing list. An option is clearly provided to unsubscribe from our mailings at any time. Our mailing list is never shared with or sold to any other organization.

Warranty and Product/ Shipment Liability:

Freight Damage:

If you receive merchandise that has been damaged in transit please contact Power Sources immediately. It is important to keep the shipping carton, packing material and parts intact. All claims against invoices must be reported within 10 days of invoice date.

Warranty & Liability:

Under no circumstances does Power Sources Unlimited represent that a specific product will work in a customer’s application. It is the sole responsibility of each customer to thoroughly test each product and part number under their unique parameters and environments to ensure a product will work properly and reliably.

All defects of material or incorrect part number shipments shall be immediately notified to Power Sources Unlimited. Any incorrect shipments, as in shipping the incorrect part number to the customer, will have no liability to Power Sources Unlimited. It is the sole responsibility of the customer to verify and test that part(s) received are the correct parts ordered by the customer.

Power Sources Unlimited is a distributor and in the case of a parts defect will reflect the warranty of the individual manufacturer. The warranty period shall be defined for each manufacturer and their part number separately as requested and required. Defective merchandise must be returned directly to the manufacturer. Please contact Power Sources to obtain an RMA (Return Material Authorization) number and the appropriate return address information. Returns are not accepted without RMA numbers. Return freight charges to the manufacturer’s facility must be prepaid by the Customer. Any charges for evaluation or repair are at the manufacturer’s discretion and will be the responsibility of the Customer. Under all conditions the liability shall be limited to the repair or, at the manufacturer’s sole discretion, substitution of goods which prove to be defective.

In any event, there shall be no further remedies or claims against Power Sources and its manufacturers. In particular, the customer has no right to rescind a contract, ask for reduction of price or any compensation, such as compensation for any special, actual, consequential, incidental or indirect damages, or any loss of profit, revenue or data based upon non-performance or breach of any of its obligations, whether based in contract, tort, or otherwise.

Power Sources Unlimited will not be liable for the consequential special, incidental or exemplary damages. including, but not limited to loss of profits, cost of any substitute product purchased by Customer’s Buyer, claims of third parties or injury to person or property.

Further, Power Sources Unlimited and its manufacturers shall not be liable for damages resulting from improper use, incorrect implementation, or shipments of incorrect part numbers to the customer or third parties. Particularly, the misuse where product specifications, operating instructions or specifications set forth by the manufacturer are exceeded or violated by the customer or third parties.

The warranty shall immediately terminate if the customer or a third party change or try to repair a product without the prior written consent of the manufacturer. The customer agrees to be fully liable for damages resulting from its own instructions for product usage. The customer shall indemnify and hold harmless Power Sources and its manufacturers from any and all loss, liability, damage, cost or expense to the extent arising out of any claims or suits brought by third parties against the customer by reason of any breach of customer covenants or obligations contained in this warranty or any other agreement between the parties.

DO NOT USE PRODUCTS SOLD BY POWER SOURCES AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS!

Products sold by Power Sources are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness.

Return Policy:

Defective Merchandise: Defective merchandise must be returned directly to the manufacturer. Please contact Power Sources to obtain an RMA (Return Material Authorization) number and the appropriate return address information. Returns are not accepted without RMA numbers. Return freight charges to the manufacturer’s facility must be prepaid by the Customer. Any charges for evaluation or repair are at the manufacturer’s discretion and will be the responsibility of the Customer.

Product Returned for Credit: Power Sources Unlimited’s (PSUI’s) standard policy is not to allow product to be returned to stock for credit. Requests for stock returns for credit will be based upon product history/usage and the manufacturer’s policy. Under special circumstances, if a return request is approved, the return will require an RMA number to be issued, a restocking fee, and an offsetting new product order. The customer is responsible for payment of any freight and handling charges associated with the prior shipment of the returned order, as well as payment of shipping charges associated with the authorized product return.

Note: All customer orders for products not in stock @ Power Sources Unlimited, Inc. ( PSUI ) at time of order placement are subject to NCNR conditions.